How much is postage and handling?
We charge a flat rate of $22 per order, including gst. You can also order online and then pick up in store.
Can I come into the shop to collect?
Of course! Just select pickup in store as your shipment option. You can pay in advance using the options available or select Pay On Pickup. Once we receive your order, we will pick it and then advise you when it is ready for collection. Have a coffee with us while you are here!
Why can't I buy some of things that are listed on the site?
Because we have a shop as well as a website we are able to stock a range of big and bulky items that are not possible to freight. We put them on the website so that you can see our range but are unable to send them to you. If you (or a group of you) are after bulk quantities (ie pallet lots) we may be able to help - tell us what you are after and we will get a quote to you.
I bought the wrong thing - I don't want it anymore - it's the wrong size, shape, colour?
We are happy to exchange or refund. We want you to have absolute faith in us. Contact us if there is a problem with your order before sending it back and we will give you a reference number. You will be responsible for the freight charge to return items to us. If we have made a mistake and sent you something other than ordered - we will of course pay the cost of return.
Can I get free advice from a vet?
Matt and Ina are vets and are happy to provide general advice to genuine clients. All advice will be general however, because it is impossible for any vet to give advice without seeing an animal in the flesh. To make an appointment or to ask a question contact the clinic.
I can buy the same product cheaper somewhere else, will you match it?
We want to provide value for money - if we can match another websites price on the same item then we will. Please advise us of the details and we will look into it. Saying that we are not just another online store trying to flog as much stuff to you as possible, we want to add value to your business and life. We want to work with you on infrastructure projects, new ventures and improving your existing ones. We want you to be sustainable and profitable and we want you to enjoy yourself too. In time this website will evolve to offer more than just products - and we hope you will see the value in that.
I've got this product but I don't know what to to with it, will you help?
We use the products that we sell as we have our own farms - that are set up to trial and demonstrate products. We want to add value to your business not just another cost, so yes we will give you ongoing help, advice and support. Our Weekend Warrior Workshops are a great place to find out more.